FAQs | Mobile Phone Repair & Mobile Phone Shop Singapore | Litemobile Singapore

Frequently Asked Questions

🌟 For Phone Purchase 🌟

We Accept
- Cash
- Paynow
- Nets (1% Fee)
- Credit Card (3% Fee)
- GrabPaylater Payment Mode (4.5% Fee)

As much as we strive to keep our selling prices and Margin as Low as possible , we will not be able to cover any additional platform charges handling fee .

Additional Handling Fee applies for Nets (1%) / Credit Card (3%) / Atome Paylater installment (7%) payment mode .

Local Set refers to - Sets that are directly from Local Respective distributors .

Β 

Purchasing a Local Set will comes with Respective Agent warranty from their service centre in Singapore .

Β 

Usually it is range from 1 - 2 years depending on models and the brand .

Export set refers to - sets that are directly from oversea respective distributors . Due to smaller Singapore market , many higher spec and popular models are not launched in Singapore market .

Β 

With our close global network with many oversea distributors, we are able to bring in most of the limited edition / higher spec model phone that is not available in local market .

Β 

As these are not sold by local distributor , they do not have spare parts in their local service centre . Thus , warranty will not be valid in local respective service centre in Singapore .

Β 

However Litemobile will provide a 3 month warranty coverage for all export models .

Β 

In event of any warranty , we will be responsible of sending the device back to the respective country service centre to preform the warranty claim . So as long as the device issue is within warranty claim policy , all charges occured will be bore and covered by litemobile .

Yes .
All brand new or pre-owned used mobile phone we sold is all guaranteed 100% Original and Authentic . 100% Money Back Guaranteed!

Litemobile work closely with many brand owners .


With the bigger volume we sold monthly , we are usually paid higher additional phone incentive and Offered lower cost price compared to our competitors.

Β 

With these great support from all brand owners , we are able to passed down the rebate to customers by keeping my prices most affordable and competitive in Singapore . Not forgetting our 100% Money Back guarantee that assured you my products is 100% Original and probably the Cheapest in market ! No Gimmicks !

We will always advise you to inspect your devices for any defective / physical defects before leaving the stores.

Β 

Our warranty policy are consistent with all major retailer , telcos , Offical stores.

Β 

β€” In event defective / Physical defects is discovered in our store , we will exchange it for you immediately on the spot even after your payment is made.

Β 

β€” In event defective / Physical defects is discovered (For Local sets) after leaving the stores , we will not be able to do a exchange , instead we will assist to direct you to the respective service centre for after sales repair support.

Β 

β€” In event defective is discovered (For export sets) after leaving the stores , we will not be able to do a exchange , instead we will assist to direct you to our own service centre for after sales repair support.

Β 

You may refer to our warranty policy to understand more about what is offered <Insert link to warranty policy>

Β 

You may connect with us for more information
(WhatsApp / Call)

We do not have exchange policy for both brand new phone and pre owned used phone at the moment .

Β 

Should you have a changed of mind after your purchase , you can always contact our customer services .

we strive to provide you the best buy back price to close up the price diff from your original purchased price .

Β 

Do understand that , there is definitely a price different between you buy and you sell.

We offer both store pick up and delivery services.

Β 

With our 5 convenient locations located islandwide , you can opt to pick up your desire device between any of our locations .

Β 

You can find my locations hereΒ 

Β 

- Boonlay
- Jurong East @ Jcube Mall
- Bishan
- Boonkeng
- Simei

Β 

If you are tight on the schedule, Fret not !


we even offer doorstep express delivery services.

Β 

You may connect with us for more information
(WhatsApp / Call)

Β 

+65 9001 4651 | Desmond Goi (9am - 7pm Daily)
Contact Desmond @ Whatsapp

Β 

+65 9105 7653 | Derrick Ang (3pm - 12am Daily)
Contact Derrick @ Whatsapp

If you are tight on the schedule, Fret not !

Β 

we offer doorstep express delivery services.

Β 

Most of our orders that is done via WhatsApp can be send on the same day (unless otherwise advised)

Β 

From $12 - $15 islandwide
($5 additional surcharge for Tuas / Sentosa)

Β 

For Order before 2.30pm daily - may be send same day @ $12.

Β 

For Order after 2.30pm daily - may be send same day @ $15.

Β 

And rest assured all our delivery drivers are from our in house team , you will be able to opt for Cash On delivery payment option to have a peace of mind!

Β 

You may connect with us for more information
(WhatsApp / Call)

Β 

+65 9001 4651 | Desmond Goi (9am - 7pm Daily)
Contact Desmond @ Whatsapp

Β 

+65 9105 7653 | Derrick Ang (3pm - 12am Daily)
Contact Derrick @ Whatsapp

Our warranty covers you for the limited time period that we offered when purchase for Mobile devices.

Β 

Original invoice must be present for warranty claims.
(We accept both photo screenshot and physical receipt)

Β 

Warranty does not cover;
– User faults related damages.
– Screen crack damages.
– Screen damages.
– Water damages.
– If device is tempered by other repair provider.
- defects resulting from normal wear and tear, improper use, negligence, accidents, unauthorized repairs or modifications, exposure to extreme conditions, or acts beyond my control.

Β 

Lite Mobile reserves the right to assess and determine whether a warranty claim is valid, considering the specific circumstances and conditions of the product or repair service.

🌟 For Phone Repair 🌟

We Accept
– Cash
– Paynow
– Nets
– Credit Card (3% Fee)
– Grab Pay later (4.5%)

As much as we strive to keep our repair price and Margin as Low as possible , we will not be able to cover any additional platform charges handling fee .

Additional Handling Fee applies for Credit Card / Atome Paylater installment payment mode .

βœ… Do you provide doorstep Repair services ?

Yes we do .

Both doorstep repair / store repair services available.

As featured in channel 8 news , we are the largest independent doorstep repair provider in Singapore.

For most of the hardware replacement, we can get it done at your doorstep on the spot without you leaving your house / offices!

Additional charges from $30 applies for doorstep on-site services.

Doorstep Appointment made after 8.30pm may be scheduled next working day.

You may connect with us for Doorstep Repair Bookings
(WhatsApp / Call)

+65 9001 4651 | Desmond Goi (9am – 7pm Daily)
Contact Desmond @ Whatsapp

+65 9105 7653 | Derrick Ang (3pm – 12am Daily)
Contact Derrick @ Whatsapp

No , you do not have to pay.
Cancellation with no charges is accepted as long it’s made before our specialist travel to your location.

In event of any unforeseen situations that the repair job unable to proceed on-site , no payment is require for the repair job.

We will only charge the small on-site transport charges should the specialist had already arrived at your location.

Pay only after the repair is done.

We do not collect any upfront payment for repair due to our NO fix NO charge policy!

Our diagnosis is totally free of charges.

LiteMobile 100% Money Back guaranteed –
In event if
– Your device is beyond repair.
– You are having the same issue within warranty policy , period , that cannot be retify despite multiple attempts.

Should you need some time to consider after the diagnosis, you are free to drop by us anytime again once you decided! Not obligations.

No , definitely no unnecessary charges.

Being one of the Singapore largest Independent repair provider , we strive to provide you with the most affordable pricing to get your device back to life!

We do not believe in upselling you with parts that you do not need to get your device back to life.

In event if additional repair services is require , we will definitely inform and quote pior to the repair proceeding.

You may choose to proceed or to cancel the repair job with no charges , as long the repair job had not began with your acknowledgment.

All repair services comes with 1-3 months warranty for the parts that is replaced/ repaired.

You can refer to our repair price list header for individual repair job warranty period.

Unlike offical service centre , we will not erase your data during the repair process.

Often , more than 99% of the cases , data will still be intact.

However, unforeseen events might arises , after all it is a electronic devices.

we will still advise you to back up your data in your device regularly to avoid unforeseen situations.

We strongly encourage customer to provide us with your password pior to the repair.

It will allow us to access only the basic function of the devices to do testing before and after the repair.

You can rest assured that we will not access any of your sensitive, private, or confidential apps.

In event if you are uncomfortable with it , feel free to inform the staff pior to the repair.

We totally respect and understand your concern ,
we will try our best to facilitate the testing with your present before and after the repair.

No , we do not advise any water contact after any repair.

Splash, water, and dust resistance are not
permanent conditions and resistance might
decrease as a result of normal wear and may also diminish over time.

Due to the broken water resistance seal after repairs, the device will no longer be water resistant certified.

Water resistance seals are only able to be conducted in factory conditions with specialized machines.

Even being serviced by an Authorized Service Center, the device will also no longer be water resistant certified.

We strongly advise to avoid water contact after repair as water damage are not covered under LiteMobile repair warranty policy.

This applies to all the mobile phone / tablets / smart watches.

Yes you can .
As long as you collect your device within 30 days.

We can provide repair for most major brand in the market.

As some models might not launched in Singapore market , demand is Low . For model like these , feel free to contact us to do a special ordering for you.

Usually Ordering will take 7-14 working days.

You may connect with us for more information
(WhatsApp / Call)

Β 

+65 9001 4651 | Desmond Goi (9am – 7pm Daily)
Contact Desmond @ Whatsapp

+65 9105 7653 | Derrick Ang (3pm – 12am Daily)
Contact Derrick @ Whatsapp

Yes , all repair parts listed in the price list is all available ready stocks .

Due to high product turnover , some parts might be sold out at certain outlets.

we strongly encourage you to connect with us for a stock reserve before dropping by us .

In event if stock is available at other outlet that you prefer , we can always do a stock transfer for you with no extra charges for your convenience!

You may connect with us for Repair part reservation
(WhatsApp / Call)

Β 

+65 9001 4651 | Desmond Goi (9am – 7pm Daily)
Contact Desmond @ Whatsapp

+65 9105 7653 | Derrick Ang (3pm – 12am Daily)
Contact Derrick @ Whatsapp

Yes you can , even without stock reservations.

However ,
Due to high product turnover , some parts might be sold out at certain outlets.

we strongly encourage you to connect with us for a stock reserve before dropping by us .

In event if stock is available at other outlet than you prefer , we can always do a stock transfer for you with no extra charges for your convenience!

You may connect with us for Repair part reservation
(WhatsApp / Call)

Β 

+65 9001 4651 | Desmond Goi (9am – 7pm Daily)
Contact Desmond @ Whatsapp

+65 9105 7653 | Derrick Ang (3pm – 12am Daily)
Contact Derrick @ Whatsapp

Being one of the Singapore largest Independent repair provider , all our repair parts are ready instock in our outlets.

We can complete most of the repair on the same day itself.

Typically the time involved for the repair job ,

For Battery Replacement – Est 15-30mins
For Lcd Replacement – Est 30-60mins
For Small Hardware parts – Est 30-60mins
For housing / Back Glass – Est 60-120mins
For Motherboard Repair – to be advised base on individual devices conditions

Do take note this is only the estimated require time for individual repair jobs , does not include waiting time if any device before you.

Our Average repair job is within 1 hour.

In event of higher volume on that day , our staff will inform you the more accurate estimated timing pior to sending your device.

We are open 11am – 9pm daily.

We recommend to drop by before 8pm for most repair (other than motherboard repairs).

You may have to wait for next day collections should you send in after 8pm.

For doorstep repair , our last appointment slot is between 9pm – 11pm.

Β 

Yes , we are much cheaper than offical service centre as we both do it differently.

For offical services centre-
They have access to whole motherboard.
The price they quoted you is for whole motherboard replacement , thus pricing is always close to or even higher than your phone value .
Another important point to take note , data will not be intact for motherboard replacement like this.

For LiteMobile –
Instead of replacing the whole motherboard,
Our experienced specialist can help to measure and replace only the individual Ic chip that is causing the issues on the motherboard.

By doing so , not only we will be able to bring the repair cost to as much as 75% cheaper compared to the offical service centre , we can also help to retain your precious data for most of the cases!

Our experienced motherboard specialist all had more than 10 years of experiences , that clock up to 80% successful rate in these years!

The best part is , our No fix no charges policy even assured you no charges at all should your issue is not fixed!

The motherboard repair price list is a estimated pricing for most common motherboard issue .

In most of the cases it will not cross the price we listed .

However in event if your motherboard have more than 1 Ic chip that require replacement, additional charges may applies , however definitely will be communicated clearly before proceeding the repair job .

Crack glass replacement is typically cheaper as compared to lcd screen replacement.

Crack glass replacement is available only for selected models in the market.

How to identity the difference?

Crack Glass –
Only front glass is cracked.
The touch function and Inner lcd Digitizer is still fully working with NO dead pixel , shadow , damaged etc.

Lcd screen –
When your inner lcd is damaged.
The touch function and inner lcd Digitizer is either faulty .
With dead pixel , shadow , damaged etc.

For cases especially housing is bend
We always advise you carefully , depending on the individual device conditions at the point of send in.

Some of the cases , due to the bend of the housing that does not allow the lcd screen to fit in nicely edge to edge , chances of another screen crack is higher.

We strongly advise to consider the housing replacement too for prefect fitting as screen crack are not covered under LiteMobile repair warranty policy.

Our warranty covers you for the limited time period that we offered for individual repair job.

The duration of the individual different repair warranty period can be found on the header of our repair price list.
<insert repair price list link>


Typically it is between 1-3 month (unless otherwise stated in repair job sheet due to special conditions of the device).

Original invoice must be present for warranty claims.
(We accept both photo screenshot and physical reciept)

Warranty coverage is on the parts that is replaced.
For instant , if I replaced a lcd screen , Warranty will be on the lcd issue instead of the entire device parts.

Warranty does not cover
– User faults related damages
– Screen crack damages
– Screen damages
– Water damages
– If device is tempered by other repair provider

Warranty also does not cover cosmetic defects such as scratches or dents. We always encourage you to apply screen protector especially after screen replacement to prevent unnecessary warranty void should the screen been scratch or cracked.

For more details , Pls click on to our warranty policy
<Insert warranty policy link>

Shopping Cart