Privacy Policy
Mobile Phone Repair –
It is Highly recommended to provide our specialists your phone passcode to facilitate them on the Checks to perform pior and after the Repair services.
Mobile Phone Repair –
In event if you are uncomfortable with providing the passcode or to unlock your device , You can inform our staff beforehand pior to the repair.
Mobile Phone Repair –
For Repairs that we are unable to complete our checks , the warranty will be limited to the Replaced Parts only.
Mobile Phone Repair –
All Passcode information will be kept confidential and only within our LiteMobile authorized personnel only , it will not be shared to any third-Party or unauthorized entities.
Mobile Phone Repair –
The access of device will also be limited to only the testing of the functions of the devices , we will not access your sensitive and private information.
Mobile Phone Repair / Sales –
Any employee found breaching such protocol will be dealt with severely
Mobile Phone Repair / Sales –
The purpose of the collections of number , name , email address is to facilitate for after sales service.
The Purpose of collections of NRIC , address , passport details is only required for Phone Sales transaction as accordingly to Singapore Police force section 1 (10) Second hand dealer goods act .
We also assured that it will not be disclosed to any unauthorized third party.
Mobile Phone Sales –
In accordingly to Section 1 (10) second hand dealer goods act , it is mandatory for us to collect below details and and safekeep it for any future request from Singapore police force or relevant authorities
(i) the person’s name;
(ii) the person’s identification number (such as NRIC number, foreign identification number, passport number or business registration number);
(iii) the person’s residential or business address;
(iv) the person’s nationality;
(v) the person’s gender; and
(vi) in the case of the holder of a foreign passport, the person’s date of birth
Original identification card should also be present at point of sales transaction .
Consumer Protection & Service Policies
1. Product & Service Quality Policy
At LITEmobile, we are committed to providing goods and services of satisfactory quality in accordance with the applicable laws and regulations of Singapore, including:
* The Sales of Goods Act (Section 14(2))
* Consumer Protection (Fair Trading) Act (CPFTA)
* Lemon Law provisions under Singapore law
We strive to ensure that all products sold and repair services provided are:
* Fit for their intended purpose
* Properly described and accurately represented
* Carried out with reasonable care and skill
* Checked for functionality before handover where applicable
Customers are encouraged to inspect and test devices upon collection. Any concerns should be raised promptly to allow us to assess and assist accordingly.
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2. Deposit & Cancellation Policy
LITEmobile clearly communicates the terms and conditions relating to deposits before any payment is collected.
Where deposits are required, customers will be informed of:
* Whether the deposit is refundable or non-refundable
* The validity period of the deposit
* Situations where cancellation fees may apply
* Conditions involving special orders, pre-orders, or reserved stock
For special-order items, customised products, or parts ordered specifically upon customer confirmation, deposits paid may be non-refundable once procurement has commenced.
All cancellation terms will be communicated transparently before confirmation of the transaction.
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3. Discount & Pricing Transparency Policy
LITEmobile is committed to transparent and accurate pricing practices.
Where discounts or promotions are offered:
* Discounted prices will be clearly displayed
* Promotional terms and conditions will be stated where applicable
* Any limitations, validity periods, or exclusions will be communicated clearly
* Prices displayed will indicate whether GST is included where applicable
We aim to ensure customers can make informed purchasing decisions without misleading or hidden pricing practices.
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4. Charging Accuracy & Payment Policy
LITEmobile maintains strict procedures to ensure charging accuracy during all transactions.
Our company is committed to:
* Avoiding overcharging or undercharging
* Ensuring correct pricing is reflected in invoices and receipts
* Providing accurate balance payments and change
* Resolving payment discrepancies fairly and promptly
Staff are trained to verify transaction amounts carefully before completion. In the event of any discrepancy, customers are encouraged to contact management immediately for investigation and resolution.
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5. Commitment to Fair Business Practices
LITEmobile is committed to conducting business responsibly, transparently, and fairly towards all customers.
We continuously review our operational processes, customer service standards, and compliance practices to maintain trust and accountability in all transactions.