Casetrust Policies | Mobile Phone Repair & Mobile Phone Shop Singapore | Litemobile Singapore

Customer Protection, Warranty and Service Policies

Lite Mobile Pte Ltd

Lite Mobile Pte Ltd is committed to maintaining transparent, fair and ethical business practices in accordance with Singapore consumer protection guidelines. These policies are clearly and prominently displayed within the business website and communication materials provided to customers.

A1 – Product and Service Quality Policy

Lite Mobile Pte Ltd offers goods and services of satisfactory quality in accordance with the Sale of Goods Act Section 14 (2), the Consumer Protection (Fair Trading) Act, and Singapore Lemon Law provisions.

The company is committed to ensuring that products sold are fit for purpose, accurately represented, and supported by reasonable after-sales service where applicable.

A2 – Warranty and Service Guarantee Policy

Lite Mobile Pte Ltd clearly states the terms and conditions applicable to warranties and service guarantees provided to customers.

The company maintains policies governing:

  1. Warranty coverage periods

  2. Conditions covered under warranty

  3. Exclusions and limitations

  4. Repair or replacement procedures

  5. Service guarantees for repairs and services rendered

Our warranty covers repair parts and services for the limited time period.
Original invoice must be present for warranty claims. (We accept both photo screenshot and physical receipt) Warranty does not cover:

  1. User faults related damages

  2. Screen crack damages

  3. Screen damages

  4. Water damages

  5. If device is tempered by another repair provider

  6. Defects resulting from normal wear and tear, improper use, negligence, accidents, unauthorized repairs or modifications, exposure to extreme conditions, or acts beyond my control

Lite Mobile reserves the right to assess and determine whether a warranty claim is valid, considering the specific circumstances and conditions of the product or repair service. Customers are informed of warranty terms prior to purchase through invoices, receipts, website information and/or communication materials.

A3 – Exchange and Refund Policy

Lite Mobile Pte Ltd maintains an exchange and refund policy clearly stating appliable time frames, conditions and eligibility requirements.

The policy includes:

  1. Conditions under which exchanges or refunds may be considered

  2. Applicable timelines for report defects or issues

  3. Requirement for proof of purchase

  4. Situations where exchanges or refunds may not apply

  5. Assessment procedures for defective products

We do not have exchange policy for brand new phones at the moment. Should you have a change of mind after your purchase, you can always contact our customer services. we strive to provide you the best buy back price to close up the price diff from your original purchased price. Do understand that, there is definitely a price different between you buy and you sell.

However, for preowned devices, customers get to enjoy their preowned devices up to 7 days and make their exchange decision on the 8th day.

All exchange and refund terms are communicated clearly to customers before purchase.

A4 – Deposit Cancellation Policy

Lite Mobile Pte Ltd clearly states the terms and conditions relating to deposits paid for products, services, reservations or pre-orders in the event that a transaction is cancelled.

The policy includes:

  • –  Circumstances under which deposits may be forfeited

  • –  Notice period required before cancellation

  • –  Time frame before reservation deposits becomes non-refundable

  • –  Situations where deposits may or may not be refunded

Unless otherwise stated in writing, deposits paid for confirmed reservations, special orders, or pre-ordered are non-refundable after the stipulated cancellation period.

A5 – Discounted Pricing Policy

Lite Mobile Pte Ltd is committed to displaying discounted prices clearly and accurately to customers. The company maintains a policy to ensure that:

    • –  Original and discounted prices are clearly indicated where applicable

    • –  Promotional pricing is transparent and not misleading

    • –  Terms and conditions of promotions are communicated clearly

    • –  Limited time offers, bundle promotions, or special discounts are properly disclosed.

    • –  Customers are informed of applicable eligibility requirements or promotional limitations

All promotional and discounted pricing materials are reviewed internally prior to publication.

A6 – Payment Methods and Channels Policy

Lite Mobile Pte Ltd clearly states the payment methods and channels available to customers. The company accepts payment through approved methods including, but not limited to:

    1. Cash

    2. Paynow

    3. Credit Card (3.2% service charge)

    4. CDC Voucher

    5. Grab Pay (2.2% service charge)

    6. Grab Paylater (split into 4 / 8 / 12 months instalment — 5% service charge)

    7. Shopback (5% service charge)

    8. Touch and Go (2% service charge)

    9. Atome (split into 3 / 6 / 9 / 12 months instalment — 7% service charge)

    10. Shopee Pay (1.8% service charge)

    11. Shopee PayLater (split into 4 / 6 / 8 / 12 months instalment — 5% service charge)

The policy also clearly states that:

  • –  Applicable payment channels accepted by the business

  • –  Any administrative or processing fees where applicable

Unless otherwise stated, transactions are conducted in Singapore Dollars (SGD).

A7 – Accuracy of Charging Policy

Lite Mobile Pte Ltd is committed to ensuring accuracy in all customer transactions and to avoid overcharging or undercharging.

The company maintains procedures to ensure that:

      • Prices charged correspond accurately with displayed or agreed pricing

      • Receipts and invoices are issued accurately

      • Correct balance and change are provided to customers

      • Staff verify transaction amounts before completion

      • Any identified charging discrepancies are rectified promptly

The company conducts periodic checks and staff training to maintain transaction accuracy standards.

A8 – Delivery and Shipping Charges Policy

Lite Mobile Pte Ltd clearly states any applicable delivery and/or shipping charges incurred by customers. The company maintains a policy ensuring that:

  1. Delivery or shipping fees are communicated prior to payment confirmation

  2. Customers are informed of estimated delivery timelines where applicable

  3. Additional charges, if any, are disclosed upfront

  4. Terms relating to failed delivery attempts or re-delivery are communicated early

We offer doorstep express delivery services.

Most of our orders that is done via WhatsApp can be send on the same day (unless otherwise advised)

From $12 – $15 islandwide ($5 additional surcharge for Tuas / Sentosa)

For Orders before 2.30pm daily – may be sent on the same day @ $12.

For Orders after 2.30pm daily – may be sent on the same day @ $15

And rest assured all our delivery drivers are from our in-house team, you will be able to opt for Cash On delivery payment option as well.

Delivery and shipping information may be communicated through invoices, quotations, online platforms, receipts or customer communication materials.

A9 – Customer Data Confidentiality and Privacy Policy

Lite Mobile Pte Ltd is committed to maintaining the confidentiality and security of customer data. The company maintains policies and procedures to ensure that:

  1. Customer information is collected solely for legitimate business and transaction purposes

  2. Customers’ particulars are used only for completing sales transactions, warranty support, after-sales service or authorised business communication

  3. Customer information is not disclosed to unauthorised third parties without consent unless required by law

  4. Access to customer data is restricted to authorised personnel only

  5. Reasonable security measures are implemented to safeguard customer information against unauthorised access, misuse, or disclosure

The company is committed to handling customer data responsibly and in accordance with applicable data protection practices.

A10 – Data Backup Responsibility

Customers are strongly advised to perform a full backup of all personal data before submitting devices for repair or service.

Lite Mobile Pte Ltd shall not be responsible for any loss of data, inaccessible data, account lock issues, or software related issues arising before, during, or after the repair process.

A11 – Pre-existing Damage Clause

Devices submitted for repair with pre-existing damage, weakened structure, prior repair history, glue separation, bent frames, dead pixels, face ID faults, corrosion, or internal damage may carry additional repair risks.

While reasonable care will be exercised, Lite Mobile Pte Ltd shall not be liable for complications arising from the existing condition of the device.

Lite Mobile Pte Ltd reserves the right to review and update these policies where necessary to ensure continued compliance with applicable consumer protection regulations and business best practices.

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